All items are made to order – this means that when you place your order, we print that item(s) just for you. Because of these items’ nature, we will not accept return and exchange requests for any reason as our products are customized and printed on demand.
If you are unhappy with your order due to a defect, damage, wrong item, or printing quality issue, please contact our customer service. The Customer Care Department will receive and process your case. Please contact us at [email protected]. Our customer service will then help provide a replacement or refund if deemed appropriate. We encourage you to receive a new replacement for the defective product and you do not even need to return the defective product to us.
In case the mistake was indeed from our production department, we will give you a 100% refund for all the incorrect items. With our policy, within 7 days of you receiving the item, you can request a refund or a replacement in the following cases:
– Your order does not arrive at your shipping address within 45 business days of order placement. However, please note that any claims on late delivery filed after 60 business days from the initial date of order placement will be rejected.
– Printed products are not clear, blurred.
– The printing position is not centered as described on the website.
– Wrong product delivered in the order, or part of the order is wrong.
– Damaged by transportation: torn, stretched.
– The product has the wrong size or color as described.
– Other errors caused by our production.
When encountering these unfortunate incidents, please email us about the problem (including actual product pictures and labels for proof) to get timely support for refund or return requests.
Please note that any claims related to quality issues or garment defects must be filed within 07 business days from the date of receipt with full of clear evidence as below:
– Photo(s) of quality issues and any damaged parts of the actual product received;
– Photo(s) of the inaccurate product delivered (in case of incorrect color/design from original order);
– Photo(s) of the size tag and the entire item when measured with a ruler (in case of incorrect size from original order);
– Photo(s) of the original shipping label of the product received.
You can send these pieces of evidence through email support: [email protected].
After a careful check on your order, if we confirm via email that you are eligible for a full refund, your refund will be processed by our internal team within 05 business days of refund confirmation. In the next 24 hours (from the time of receiving the email requesting to Cancel the customer’s order), our Customer Care Department will confirm the details with the order on your email and we will issue a full refund for this order within 48 hours after that, and follow the return policy of the payment gateways that the Teeuni is integrating. Please remember it can take some time for your bank or credit card company to process and post the refund.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].